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Notifications are not coming through my Alta HR

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‎05-19-2022 18:49 - last edited on ‎05-24-2022 13:50 by Fitbit Moderator

‎05-19-2022 18:49 - last edited on ‎05-24-2022 13:50 by Fitbit Moderator

When my son and one friend text me, I do not receive a notification, yet for most others, it does. Why? Anyone else have this problem?

 

Moderator Edit: Clarified subject

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‎05-24-2022 13:51 - edited ‎11-14-2023 11:01

‎05-24-2022 13:51 - edited ‎11-14-2023 11:01

Hi there, @Mjm0115. Welcome to the Community Forums. 

While reading your post I was wondering (as you have an iOS device) if the text messages your Alta HR is not receiving are iMessages? I also have an iPhone and had a similar trouble with those messages, but I tried toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". If this steps don't work for you, I suggest taking a look at the help article: Troubleshooting quick tips for iPhones.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-24-2022 13:51 - edited ‎11-14-2023 11:01

‎05-24-2022 13:51 - edited ‎11-14-2023 11:01

Hi there, @Mjm0115. Welcome to the Community Forums. 

While reading your post I was wondering (as you have an iOS device) if the text messages your Alta HR is not receiving are iMessages? I also have an iPhone and had a similar trouble with those messages, but I tried toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". If this steps don't work for you, I suggest taking a look at the help article: Troubleshooting quick tips for iPhones.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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