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Old Alta, New Dongle, Zero Sync

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‎12-30-2019 21:55 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎12-30-2019 21:55 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

My original FitBit was an Alta. It was all set up and I used it for a while. Then I disconnected it when I upgraded to a Zip. THEN, I got lazy and fat.

 

I found my old Alta, charged it up, realized I couldn't find the dongle to sync it on my laptop.  Ordered a 'new' refurbished dongle, got it today.  Plugged it into my laptop. No way to add new device. Maybe I'm an idiot. Do I need to plug the charger into my laptop? If I want to use the desktop site, do I have to download anything? Especially if I have the Sync Dongle (there MUST be a better term)??

 

I'm confused and don't remember having this much difficulty setting it up the first time.

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4 REPLIES 4

‎12-30-2019 22:01

‎12-30-2019 22:01

If you have a Windows 10 laptop with bluetooth, you don't need the dongle anymore.  Donwnload the Fitbit app from the Microsoft Store.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-01-2020 18:15

In response to JohnnyRow

‎01-01-2020 18:15

I don't have a Windows 10 laptop, I have a Chromebook and no clear way to add my old Alta to my existing Fitbit account. So... I'm kinda stuck and becoming increasingly frustrated.

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‎01-01-2020 18:54 - last edited on ‎01-02-2020 06:33 by Fitbit Moderator

‎01-01-2020 18:54 - last edited on ‎01-02-2020 06:33 by Fitbit Moderator

This is getting ridiculous.

 

I can't find a way on the desktop site to pair my old Alta so it's able to sync. I bought a refurbished syncing dongle, have the original charger, Alta's all charged.  It keeps displaying "fitbit.com/setup" when I pick it up, but going to Set Up redirects me to mobile set up, which I don't want.

 

How do I pair my Alta through the desktop site on a Chromebook with the syncing dongle? 

 

 

Moderator edit: removed all caps

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‎01-01-2020 21:51 - edited ‎01-01-2020 21:53

In response to TechStupidish

‎01-01-2020 21:51 - edited ‎01-01-2020 21:53

Sorry @TechStupidish a Fitbit can not be setup through the desktop. 

A web browser is unable to connect to a Bluetooth connected device. 

Seeing that you don't have Win 10, you will need to download and install Fitbit Connect and use a dongle. This is the way you original Alta was setup. 

Go to https://www.fitbit.com/setup on the computer and it will direct you to the connect software. 

 

I've also combined your threads since they are related. If I hadn't looked I would have repeated what @JohnnyRow had already posted. 

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