Pre-bluetooth/smart phone required Fitbit app available pls? Ph-pc-tablet ALL non-compat (Alta HR)

[Catherine_B]

Hello!

I decided to set up my new (2019-ish) Alta HR only to discover that the Fitbit program/app is different now and 'extremely' moody and tempermental.  The former one was easy breeze and not picky.  But now ... !!  The Fitbit nor FB connect apps will not download from MS store or google play.  I have spent hours troubleshooting to no avail, way more time than it's worth, but I'm going to give it one last shot.

Question pls: Is there a way to obtain and use the former and forgiving software for a pc?

I cannot find any way to use the tracker under current circumstances.  Hoping for the best from the forum.

Much appreciated - Thank you.

[Odyssey13]

Hi @Catherine_B  you need to have a minimum of Android 8 or iOS 13 in order to get the app for your phone. You might be able to manage if you have at least Windows 10 native. All newer models of Fitbit require a smartphone to set up.

[Catherine_B]

Thank you for your reply.  There are google search links that claim to have downloadable pc (.exe) software for win 10, but they end up going to an android download (annoying).  Both lg phone and samsung tablet os's are too stale.  I want the old original software I began with -- if it would even work or might be refused by fb.  My toshiba pc won't accept the fitbit app download from the microsoft store either!  Grrrr.

I do have a really fine new lenovo to set up, but the phone/tablet both (for setup) will still hold me back.  It would feel stupid to toss out perfectly good electronics just to be able to download fb software -- although the security updates would be nice.  But I don't keep anything personal or important on those 2 devices anyway.

If anyone sees a simple solution we haven't outlined here, please share.  Thanks!

[JuanFitbit]

@Odyssey13 Nice to see you around. Thank you for your help. 

@Catherine_B , A warm welcome to the Community! Thank you for your feedback regarding the Fitbit app. As you might know the whole software world is developing constantly. We see it on different operating systems on our phones, tablets, pc's. They are constantly updating the apps, the system etc. In order to keep up with the technology and future developments our team is on top updating the app when needed. 

 We're constantly striving to improve Fitbit products and services, and we appreciate all of the input we receive from our customers. The best place to make your voice heard is the Feature Suggestion board on our community (community.fitbit.com/t5/Feature-Requests/idb-p/features). 

If a similar suggestion has already been made by another member of the community, you can vote for their suggestion and add your comments. 

Thanks for your feedback and for participating in our communit