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Really dim screen on Alta HR - it's pretty unusable

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‎03-24-2020 10:09 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎03-24-2020 10:09 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

What's the fix for this?

 

I've hit the re-set button 3 times to restart it and I've tried changing the clock face (someone suggested that) - no luck.

 

I've worn this every day since Christmas Day 2019 and for the last 3+ months, the screen has been getting dimmer. It can only really be seen at night now.

 

Pretty bummed to have bought a premium fitness tracker for something like this to happen after just over 12 months.

 

Any ideas out there or is it just not fit for purpose?

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‎03-24-2020 18:59

‎03-24-2020 18:59

I am having the same issue, too. I attempted the reset. It this did not help. I have had my Fitbit for over three years, and I wear it everyday. What is the typical life of a Fitbit?  

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