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Replacement

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‎09-01-2021 13:30

‎09-01-2021 13:30

I had a fitbit Alta that is not even 6 months old and it has more issues than most I have to trouble shoot three times a week just to get the same results then I was advised of a replacement over a week ago and still have not gotten any up dates I have tried contacting fitbit for an up date  can I get some help 

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‎09-01-2021 13:36

‎09-01-2021 13:36

Hi @SAMYE  you getting an Inspire 2 as your replacement? You should have received an email letting you know that the device was being shipped. Have you gotten any emails from Fitbit about it?

Stepping in the U.S.A. since September 2013. Android 14

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‎09-01-2021 15:26

In response to Odyssey13

‎09-01-2021 15:26

Nope check everyday
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‎09-05-2021 05:28

In response to SAMYE

‎09-05-2021 05:28

I see that I will not be getting my replacement under the warranty as I was advised I am truly upset about this the last email I received from the company or who ever was asking about the color I wanted and that was almost 2 weeks ago I loved my fitbit but they have wrong so many with not honoring the warranties when customers have issues with the devices 

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