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Setting up a previously owned Alta HR to a new account.

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‎02-25-2020 13:51 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-25-2020 13:51 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

Wondering if someone can help me please. I gave my father my old Alta HR and we tried to set it up on his phone (Galaxy S7) his phone can’t seem to find the device. (He’s downloaded the app and followed the instructions right up to the part where it searches for the watch to pair with it). Anyone know what’s wrong? We have already restarted the watch. 

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‎02-25-2020 14:06

‎02-25-2020 14:06

*UPDATE* 

His phone now finds the device and we have gotten as far as “putting in the four digit code from the device to your app” but it seems to crash and you have to do the whole process again. Have not gotten any further. 

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‎02-25-2020 15:11

In response to Ciarawade

‎02-25-2020 15:11

I do not see his phone listed on the supported devices

The newer models are there but not the S7

 

You might have to set up on the computer to get it working scroll down

To download software

Set it up

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Wendy | CA | Moto G6 Android

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