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Silent alarms are not working

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‎07-10-2020 17:46 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

‎07-10-2020 17:46 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

I recently added like 5 silent alarms to my Fitbit Alta. The first day worked perfectly, but not anymore. I thought it was a problem with the notifications, but I'm receiving text messages.

Days ago I saw the screen of my Alta and the alarm message just disappeared. When I synced with my phone, I thought everything will go back to normal, but now it appears that my next alarm is set on Tuesday ??? And it doesn't make sense cause the alarms I added are daily alarms. So I don't know what to do.

I also downloaded the app for Windows 10, but when I try to pair the device, it says "connection error".

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‎09-13-2020 05:41

‎09-13-2020 05:41

Hey Fitbit support, where's the answer to this? MatthewFitbit edited but didn't answer. 😕

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