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Sleep and active minutes accuracy

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‎02-03-2020 12:41 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-03-2020 12:41 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

This morning when I woke up I had logged 88 minutes of active time.  Also, my sleep was way off.  Sleep and wake times were correct but says "0 times awake".  In all my years I have never had 0 times awake and I have never logged active minutes while asleep.  What's going on?  Why is my Fitbit going haywire?  It's charged to 75% and I have never walked in my sleep.

 

Moderator edit: Subject for clarity 

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‎02-04-2020 14:35

‎02-04-2020 14:35

Hi @The2wurms, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you with this situation, can you please let me know when was the first time you experienced this issue and how many times since then? If you haven't already done so, I recommend you to restart your Alta HR following the steps that are specified on our help article: How do I restart my Fitbit device? and let me know how it goes. 

 

Let me know if you have any additional questions.

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‎02-04-2020 16:45

In response to RicardoFitbit

‎02-04-2020 16:45

Just Sunday night.

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‎02-10-2020 18:57

In response to The2wurms

‎02-10-2020 18:57

Your update is appreciated @The2wurms, my apologies for the delayed reply.

 

Thanks for the details that were shared with me. Since this occurred just once, I recommend you to check the information that's specified on our help article: How do I add, edit, or delete Fitbit data and activities? to add such information. Please do not hesitate to contact me back if you experience this inconvenience again.

 

I'll be around.

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