02-04-2020
06:05
- last edited on
08-20-2020
19:45
by
MatthewFitbit
02-04-2020
06:05
- last edited on
08-20-2020
19:45
by
MatthewFitbit
My HR is fully charged, rebooted the HR several times, software updated to version 3.13, band replaced for proper placement and for 10 days I have only gotten basic sleep information. Nothing I have read on these blogs has solved the problem.
02-05-2020
04:34
- last edited on
11-04-2023
11:32
by
ManuFitbit
02-05-2020
04:34
- last edited on
11-04-2023
11:32
by
ManuFitbit
Hi, welcome to the Fitbit Community forums @KFerguson.
Thank you for sharing all this information regarding your sleep stages not being recorded.
Please take into consideration that there are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:
In addition, if you continue to experience the same difficulty, try to perform a restart following the steps listed here, this has been useful for other users experiencing something similar.
And since the sleep stages depend on the heart rate information, I would also recommend following all the instructions in this article to improve the accuracy of heart rate information: What factors can affect my heart-rate reading on my Fitbit device?
02-05-2020 10:36
02-05-2020 10:38
02-05-2020 10:38
Can I turn off or remove sleep app?
02-06-2020 02:42
02-06-2020 02:42
I am also having this issue. I’ve done all of the things Support has said and the problem persists. I am so disappointed!
02-06-2020 10:09
02-06-2020 10:09
I have decided not to trust the info any more and won't pay attention to their sleep tracking😒
02-11-2020 02:19
02-11-2020 02:19
I've tried this and the resetting of the hr tracker from auto to off then on etc with resetting all app, phone and watch. I've had no success and can only report that the hr tracking green light does not turn on no matter what I attempt to do. This has been persisting for the last 11 days.
02-19-2020 07:35
02-19-2020 07:35
Hello @Mialynnrose @lizzodaubs @Jayps078, sorry for the late response.
Thank you for your reply and confirming that you already tried all the suggested steps.
I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox.
Let me know about te outcome.