Sleep stages not calculated for several days

[KFerguson]

My HR is fully charged, rebooted the HR several times, software updated to version 3.13, band replaced for proper placement and for 10 days I have only gotten basic sleep information.  Nothing I have read on these blogs has solved the problem.  

[DavideFitbit]

Hi, welcome to the Fitbit Community forums @KFerguson. 

Thank you for sharing all this information regarding your sleep stages not being recorded.  

Please take into consideration that there are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

In addition, if you continue to experience the same difficulty, try to perform a restart following the steps listed here, this has been useful for other users experiencing something similar. 

And since the sleep stages depend on the heart rate information, I would also recommend following all the instructions in this article to improve the accuracy of heart rate information: What factors can affect my heart-rate reading on my Fitbit device?

[Mialynnrose]

tried all that

[Mialynnrose]

Can I turn off or remove sleep app?

[lizzodaubs]

I am also having this issue. I’ve done all of the things Support has said and the problem persists. I am so disappointed! 

[Mialynnrose]

I have decided not to trust the info any more and won't pay attention to their sleep tracking😒

[Jayps078]

I've tried this and the resetting of the hr tracker from auto to off then on etc with resetting all app, phone and watch. I've had no success and can only report that the hr tracking green light does not turn on no matter what I attempt to do. This has been persisting for the last 11 days. 

[DavideFitbit]

Hello @Mialynnrose @lizzodaubs @Jayps078, sorry for the late response. 

Thank you for your reply and confirming that you already tried all the suggested steps.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome.