help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steps recorded on different day and not tracking sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-21-2020 11:25 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-21-2020 11:25 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

My Alta HR has been playing up recently. I have logged out and restarted the Fitbit to no avail. My steps on Monday are recorded as Sunday and my sleep has not updated since November 13th. Please help

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-22-2020 16:43

‎01-22-2020 16:43

Hi @Magsf64, welcome to the Community Forums! 

 

Thanks for bringing this to my attention and troubleshooting your Alta HR prior to posting. To better assist you, can you please let me know which mobile device are you using to check the Fitbit? When was the first time you experienced this and how many times since then? Only steps are being affected or other stats too? In the meantime I receive your answers, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that your phone's OS version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

In regards the sleep tracking issue, can you please let me know if your device is not tracking Sleep Stages or sleep information at all? If you haven't already done so, please restart your Alta HR and try wearing it on your non-dominant hand when you're going to sleep.

 

Keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes