The date and time showing in my Alta is incorrect

[Hallibr]

My

Alta sync date says Tuesday at 7:02 p.m.  However, today is Saturday, so it is showing the wrong date and time, and has been since Tuesday.  Have tried everything that was suggested in this forum, still no luck.  The Alta is about to be returned....

Moderator edit: Format. Subject for clarify. 

[SteveH]

Or it could be showing the correct date time and you haven't synced since then?

I would try restarting your Alta using the following procedure as it does no harm and can sort out all sorts of issues:

https://help.fitbit.com/articles/en_US/Help_article/1186/

Give it a few tries though as it doesn't always work.

[AnnieFitbit]

Welcome to the Community family @Hallibr! I hope you enjoy being around. 😄

Additional to the restart my friend @SteveH suggested, you can also try changing the timezone to a different one, sync your tracker, and change the timezone back to the correct one. 

To change your timezone, please follow these steps: 

iOS

1. From the Fitbit app dashboard, tap the Account tab.
2. Under Settings, tap Advanced Settings.
3. Find an option to modify your time zone.
4. Sync your tracker:
   1. Go back to the Account tab and tap your tracker name.
   2. Tap Sync Now.

Android

1. From the Fitbit app dashboard, tap the menu icon in the top left corner and tap Account.
2. Tap Settings.
3. Find an option to modify your time zone.
4. Sync your tracker:
   1. Go back to the Account screen and tap your tracker name.
   2. Tap Sync Now.

Fitbit.com Dashboard

1. Log in to your fitbit.com dashboard and click the gear icon in the top right corner.
2. Click Settings.
3. Scroll to the bottom of the Personal Info page and modify your timezone.
4. After saving your changes, force sync your tracker:
   1. Click the Fitbit Connect icon located near the date and time on your computer.
   2. Click Sync Now.

Windows 10 and 8.1

1. From the Fitbit app dashboard, tap or click the Account tab (Windows 10) or tap the menu icon (three dots) in the bottom right corner (Windows 8.1).
2. Tap Advanced Settings.
3. Find an option to modify your time zone.
4. Sync your tracker.

Give it a shot and let me know if it works! 

[Hallibr]

I'll give it a go, and if it works, I'll let you know......


Sent from my Galaxy Tab A (2016)

[AnnieFitbit]

Thank you for letting me know @Hallibr! Keep us posted if you need anything else. 😄

By the way, if you have time please check our Discussions board, where you will find other members sharing their experiences and tips for an active lifestyle.

I'll be around!

[Pu-Shih]

How do I set alta to correct date and time?

[Pu-Shih]

How do I reset time and date on fitbit alta?

[SteveH]

@Pu-Shih the time and date resets itself every time it syncs with your phone or computer and uses the timezone in your profile settings at https://www.fitbit.com/user/profile/edit

Has your Alta been through the setup process ok and does it seem to be syncing ok?

[Pu-Shih]

It doesn't show accurate heart rate. I was on eliptical today and checked the machines heart rate monitor with fitbit and fitbit was all over the place---fron 86 to 140???? What is the issue?

[Wincats]

Have tried all the suggestions but I cannot reset the date and time on Fitbit Alta

[LiliyaFitbit]

Welcome on board @Wincats ! It's nice to see a new member around!

Thank you so much for taking the time to troubleshoot the issue you're experiencing with your Alta showing the incorrect time and date. I recommend making sure that your tracker is syncing. Please follow these troubleshooting steps if you experience any difficulties with syncing your device: Why won't my Fitbit device sync?

Please keep me posted!

[cutrates]

now mine has gone haywire!!!! what is wrong with these things?  why can't they work properly? i have trouble syncing, so i follow all the suggestions; it finally works.  now, date/time is way off.  and, to top it off, the thing is a bit too old for me to take back.  right now, it is a $135 step counter...

hello, samsung galaxy! here i come!! my son has one of these: no problems...AT ALL!!!

[LiliyaFitbit]

Welcome to the Fitbit Community, @cutrates. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your tracker showing incorrect date and time. I am sorry that you are going through this situation, I totally understand how you are feeling. Since you had difficulties with syncing your device, I recommend confirming the complete troubleshooting instructions from this help article: Why won't my Fitbit device sync? If the issue still persists after syncing, please try the additional troubleshooting steps here. 

Let me know how it goes, I'll be around. 

[bananas2]

My point IS...I have already reset the Alta, as prescribed...plug in and hit the plug button 3 times etc etc, but that had no affect...still continues to show wrong date and time...need this fixed...

Thanks

bananas

[cutrates]

i gave up...screw this; we should not have to hing at all. samsung, i went

cat

[LiliyaFitbit]

Welcome to the Fitbit Community, @bananas2. Thank you for your reply, @cutrates. 

@bananas2 thank you for joining the thread and sharing that you're experiencing the same issue and have already restarted your Alta tracker. I appreciate your efforts and would like to confirm if your tracker is paired to your Fitbit account? Have you followed the complete troubleshooting instructions from this help article: Why won't my Fitbit device sync? If the issue still persists after syncing, please try the additional troubleshooting steps here. 

@cutrates I am sorry to hear the issue persists. I totally understand how you are feeling. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Please keep me posted.