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The screen of my alta HR remains black

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‎03-27-2020 11:21 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎03-27-2020 11:21 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

Hello

The screen of my alta HR remains black. I plugged in the charge cable and reset it, but that doesn't change anything.

I bought my alta HR in August 2017.

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‎03-27-2020 22:16

‎03-27-2020 22:16

Hi @Nibordel Unfortunately it sounds as if it has died, and at over 2 years old it wont be covered by warranty . You should still try support as they may offer you a discount on a new fitbit.

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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