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The time on my Alta HR won't update when traveling

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‎03-23-2023 12:08 - last edited on ‎03-24-2023 10:37 by Fitbit Moderator

‎03-23-2023 12:08 - last edited on ‎03-24-2023 10:37 by Fitbit Moderator

The time on my device doesn't change when I'm in a different time zone. Does anyone know if there is a way to manually change it? Thank you!

 

 

Moderator Edit: Clarified subject

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‎03-24-2023 10:39 - edited ‎06-19-2023 06:27

‎03-24-2023 10:39 - edited ‎06-19-2023 06:27

Hi there, @Kathy7228. Welcome to the forums. Thanks for the details provided in your post about the issue with your Alta HR. 

Please note that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. To make sure your Alta HR has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If you changed time zones and the time on your Fitbit device is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?

If none of the above works for your, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-24-2023 10:39 - edited ‎06-19-2023 06:27

‎03-24-2023 10:39 - edited ‎06-19-2023 06:27

Hi there, @Kathy7228. Welcome to the forums. Thanks for the details provided in your post about the issue with your Alta HR. 

Please note that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. To make sure your Alta HR has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If you changed time zones and the time on your Fitbit device is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?

If none of the above works for your, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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