V. 26.63.02 . Cannot be turned on and recharged.

[tuanngo102]

Hi all, 

anyone experienced about the issue with alta hr as above? Thanks for any information. 

[vmone]

Hi, 

last week I noticed my Fitbit Alta HR went dead but it still had 60% of battery life. I charged it and there was no problem but when I remove from charge my Fitbit it is dead. I charged it and battery is at 70%. Repeat previous step and it is not working. 
do you think it is the software?

[tuanngo102]

Hi,
I reckon this is a problem from software too.😢😢😢
--
Ricky Ngo

[vmone · Accepted solution]

I contacted Fitbit but they sent me 35% discount on other Fitbit devices. I ask them if this can be fixed. No answer besides wait for email.

[tuanngo102]

I have not contacted them but it is quite disappointed with the product. As
i know, they don’t do fixing, but swapping but i am not sure what they
require for a swapping.--
Ricky Ngo

[Simonevfo]

Same problem with me. Just got a 35% discount to buy another one. 

[debcost]

I had the same problem and decided to just upgrade. I told customer support I wanted the inspire 3, they sent the 35% discount, and it said NOT AVAILABLE on the Inspire 3!

ugh.