When I charge my Fitbit the lights On back do not go off and drains The battery with in a hour

[Mammaw7]

When I charge my Fitbit the lights do not go off and it immediately drains the battery.  Please help

[AllanBC]

Same problem. Anyone know answer?

[Dapi]

Same here! I fully charge it up, & it only lasts 4 hours! It says it’s connected but when I press the “Sync Now” it stays on????

[jad87]

Im having the same issue and seeing a (!) error symbol. Has anyone figured out whats going on yet?

[SRJ92]

I’ve been having the same problem

[Dapi]

Just completed a lengthy online chat with Fitbit, no joy! I was told to complete a Battery Drain Test & to get back in touch with them. I did this, my battery lasted 3 hours! Was told my battery was no good, which I told them but they needed online proof. Outcome was because my Fitbit is only just out of warranty 25% off a new purchase, my response, “I would never purchase another Fitbit again”. I expected such an expensive purchase to last longer!!! I’ve had nothing but trouble with it, but it seems I’m not the only one.Never again!

[Oliver09]

I had a similar chat with someone there and received an email back from her manager that said there was nothing they could do. No offer if the 25% either. I won’t buy another Fitbit unless this defect is fixed.

Sent from my iPad