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Why don’t I get daily sleep scores??

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‎10-13-2019 04:58 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

‎10-13-2019 04:58 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

I have had my fitbit for 6 days, and only got a sleep score once a few days ago.

 

I have an Alta HR. Can anyone explain why? Or what I am doing wrong? 

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9 REPLIES 9

‎10-13-2019 17:33

‎10-13-2019 17:33

Hello @KShorty 

Welcome to the Fitbit Community. I see your wondering why your not consistently seeing sleep scores. You must see sleep stages to see a sleep score. This may help you understand how sleep stages and sleep scores work hand in hand here: https://help.fitbit.com/articles/en_US/Help_article/2439/?q=Sleep+scores&l=en_US&fs=Search&pn=1#nosc...

😃 please let me know if this provides the best answer to your question.

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‎10-14-2019 00:11

In response to SunsetRunner

‎10-14-2019 00:11

Unfortunately not! I had seen this multiple times when doing my own research in the problem. I’m up to date and been waiting days for the figures to load! I also slept with the watch in a different position on my wrist last night, further up my wrist to see if it made a difference ! But no luck !

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‎10-14-2019 05:41

‎10-14-2019 05:41

Hello again @KShorty 

Did the link I sent you provide any insight at all? I wonder if it would help if you restarted your Alta HR. Here’s how: https://help.fitbit.com/articles/en_US/Help_article/1186/?q=Restart&l=en_US&fs=Search&pn=1

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‎07-10-2020 01:19

‎07-10-2020 01:19

I've got the same problem. Even though I see my sleep phases, I don't get a sleep score. I have worn Versa for 7 nights now and have not seen a single sleep score. Also, the app should be at the latest version, because I downloaded it very recently. Running the app on Windows 10.

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‎07-11-2020 12:06

In response to FidRewe

‎07-11-2020 12:06

Have. Same issue sleep has just disappeared 

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‎07-12-2020 16:53

In response to dorotheqa

‎07-12-2020 16:53

My sleep app has also disappeared. By doing some searching it seems that we don't have it any more only if we pay for it monthly

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‎07-14-2020 02:31 - edited ‎07-14-2020 02:31

In response to avalabl

‎07-14-2020 02:31 - edited ‎07-14-2020 02:31

The sleep app should be there irrespective if you pay or not. Only some extra information, like restlessness and sleeping heart rate requires a premium account. Maybe the sleep score falls in this category too?

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‎07-14-2020 14:18

In response to FidRewe

‎07-14-2020 14:18

I had sleep scores always with my old hr altu and this one but it just
seems to have disappeared very strange
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‎12-30-2020 05:50

‎12-30-2020 05:50

I see on my Alta HR only the hours that I have slept.

Since November 29 I do not see any Sleep Scores.

 

Why?

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