Won't turn on

[Alicia22]

I was at the gym walking on the treadmill when I was on the Fitbit app and I decided to change the clock face. Ever since then the app just says looking and I've plugged it in and tried everything I possibly can but it will not turn on

[AnnieFitbit]

Hi there @carlakay1954! Glad to see you have stopped by! 

In this case, first, please make sure to fully charge your tracker before setting up, as that can ensure the connection between the tracker and your account. If the battery level doesn't show in your Alta when you plug it to your computer with the charging cable, just leave it charging for 2 hours, to make sure it charges. After you charge it, you can proceed and set up your tracker. 

If you have any issues, you can follow the troubleshooting tips my friend @HelenaFitbit provides in her post. 

Keep me posted if you need anything else! 

[SunsetRunner]

I do not have a button on my cable. That connects to the compter and Alta.

Moderator edit; format. 

[kaitlyn8mcbride]

i have had mine plugged up and it won't work. it works on the charger but when i take it off it says looking...

[kaitlyn8mcbride]

mine won't work unless it's on the charger 

[SunsetRunner]

i FOUND
Ruth
-Sent from my computer

[JuanJoFitbit]

@SunsetRunner I'm glad to hear that you found the button! Now, I would like to know if you were able to get your Alta back to life.

@kaitlyn8mcbride Thanks for participating in this thread and the Community! I would like to know if you have tried restarting your Alta. If not, please follow Melissa's post since this troubleshooting will get your tracker refreshed internally. Once this has been done, charge your tracker and see if it works when you take it off the charger.

Catch ya later my friends! 

[Ffili]

My first bit completely died went to charge and it will not display the screen at all. Only thing is I can't reset it because I don't have the original charger it broke , so I ordered one off amazon.

[Elaine02]

I have an exclamation mark it then goes to moving dotted line but still won't turn on

[MaginB]

Thanks for visiting the community @Ffili @Elaine02! 

@Ffili I recommend contacting the Support Team so they can review your options, they'll be more than glad to assist you. 

@Elaine02 Try fully charging your tracker, if is not charging correctly check out the charging best practices. Then try doing the restart 2 or 3 times in a row and keep an eye on it. 

Keep me posted! 

[Elaine02]

I linked the Fitbit to my daughters and it seems to have come alive again. Than you for your advice

Sent from my iPhone

[MaginB]

@Elaine02 You're more than welcome, I'm happy to hear that you're back on track. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

[UNTBJH]

Thanks for the picture of the location of the button. I had been unable to find it until now. Black on black is not exactly highly visible, especially when the button is level with its surroundings!

[MaginB]

@UNTBJH You're more than welcome! 🙂  I agree with you the button is not that visible, let me know if you need further assist you. 

See you around! 

[Jselw8]

I done this when my Alta was near full charge,however, when the logo and the v128...... came up I disconnected the charging cable and the battery was dead?? Is that meant to happen or not?

[JuanJoFitbit]

@Jselw8 Thanks for joining us in this thread and the Community! Regarding your question, that's an odd behavior that your Alta is experiencing. I would like to know if you have tried restarting your Alta as described in Mellisa's post. Please do this 3 consecutive times. If you have done so already, please get in touch with our Support team and they'll be happy to investigate further and get you back on track.

Keep me posted on the outcome my friend! 

[Jselw8]

Yea ive done it three times, I think it's okay though because I charged it back up and it works fine no problems at all.

[MaginB]

Hi there @Jselw8! It's great to hear that you're back on track.

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

[Kittykat8904]

I had this problem and followed your instructions but it didn't work...

[MaginB]

It's great to see new faces around @Kittykat8904!

It's a shame to hear that you're still experiencing this issue. If you have already tried the troubleshooting steps mentioned before and the issue persists, my best advise is to contact the Support Team so they can review your device history, they'll be more than glad to get you back on track. 

Let me know the outcome! 

[Maryrca]

I followed your reset instructions and now the only thing the alta displays is the battery with an exclamation mark in it. HELP!