Won't work unless on charger

[Fussygirl405]

Won't work unless on charger, then intermittently! This is getting to be long term. Done 2 upgrades, deleted app and reinstalled x2. Phone turned off on many occasions. Shows fully charged on Fitbit yet battery level on app states medium. Left for over a week so battery would go flat and fully recharge, still showing battery as medium. So frustrated and sad because it’s my birthday present that husband bought it for me 😭 and it just not working... 

please help

[Rats_jewel]

Hi-I am facing the same issue with my Alta. It's just 2 years old. Need help to resolve this issue.

[Tcl711]

Mine is acting similar. I charge it. Wear it and wake up and it won’t come on unless I put it on the charger and there is no data. It seems to just turn itself off. 

[Rats_jewel]

I have raised a complaint with fitbit team on twitter. They have escalated the issue with the support team. I hope they address this issue!

[Rats_jewel]

@Fitbit : Looking forward for your support to resolve my case # 38257171. I had sent my complaint on 30-Oct '20

Cheap Plastic Fitbit Alta Original Charger-Pic.