help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wristband was damaged

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-26-2019 07:01 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

‎12-26-2019 07:01 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

Hello,

 

I received a Fitbit charge 3 yesterday as a gift and it did not come with instructions for changing bands. When I finally found the button and tried to remove the band, part of the device which connects to the band broke off and isn’t stuck inside the band. 

 

Can this specific part be replaced or do I need to get a whole new Fitbit?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-29-2019 16:04

‎12-29-2019 16:04

Hello @Tomtomktom, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for the details that were shared in your post, I'm sorry to know that your band was damaged. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

Best Answer
0 Votes