Wrong time display but right time zone

[juliagalimidi]

Hello! I purchased an Alta fitbit yesterday and the time is not showing correctly. It is definetly on the right time zone (EST for Florida) but the watch shows the time one hour back. I have tried changing the time zone to something wrong, syncing and changing it back an syncing. I have tried unpairing it and repairing it. I've tried resetting it. Is there anything I can do to fix it? 

Thank you,

Julia

[Julia_G]

Well, if you have tried all those and nothing works, I would suggest setting it up as a replacement device .  This will rerun the set up.  That might work.  Don't worry!  You won't lose any data.

Good luck, and let us know how it goes.  Welcome to the Community!

[colesga]

Hi

I also have the same issue mine is showing GMT when it should be BST. I have set it to london GMT+1  and doesnt seem to work. I have also done all the things suggested without success. If anyone works out how to fix this please let me know.

Cheers

Gary

[petalrose]

hi mine was same instead of sync look underneath says check for device update, click on this. having fitbit on charge while doing this good  as can drain battery. once update complete sync as normal.

Moderator Edit: Format

[CindyFitbit]

Hey @juliagalimidi @colesga @petalrose thanks for joining us here! If the issue persists after trying the steps @juliagalimidi and @Julia_G shared on their posts, I recommend contacting support so they can investigate and evaluate your case. I'm sure they will be glad to assist. 

Keep me posted! 

[jackiesalta]

Me too, same problem, the help desk didnt come up solutions that worked either.  I am tempted to return mine.  Anybody else help???

[CindyFitbit]

Hey there @jackiesalta! I'm sorry to hear that, if you have followed all the recommendations on this thread ad well as some directions from support and the issue is not resolved yet, I recommend contacting support once more so they can evaluate your options. Please make sure to explain all the steps you have followed and your previous case number on support. 

Keep me posted! 

[petalrose]

 Hi been back in contact with the support team, received email back- they are going to send a new one. Tried everything to resolve this one. Hope next one is good. Looking Forward : )

Moderator edit: Format

[CindyFitbit]

Hey @petalrose thanks for getting back! I'm glad to hear that you will be back on track soon! 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!  

Enjoy y our new Alta and keep the stepping up! 

[ChelNy]

Can someone explain better how to find the "update"? I don't see it. My fitbit is also perpetually showing the wrong time. I'm looking all over the dashboard and don't see a way to update the software.

[petalrose]

where it says set up a new  fitbit device/ sync now .....underneath in small it says check for device update/troubleshoot click there its not in the dashboard

[MaginB]

Hey there @ChelNy!  Hey there if your tracker is not updating is probably not syncing I recommend performing the restart 2 or 3 times in a row. In order to update the firmware check out this great post. 

@petalrose Thanks for sharing your knowledge in the Community. 🙂 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

See you around! 

[ChelNy]

Thanks Mag & Petalrose. I found the place to update the software, and so far it is on the right time and staying there. I appreciate the help.

[MaginB]

@ChelNy It's great to hear that you're back on track!  

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

[Huckledrea]

My was doing this. Right time zone but wrong time. I removed device from my phone and reconnected this solved the issue.