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fitbit app cutting short run on iphone

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‎06-29-2020 06:35 - last edited on ‎08-20-2020 19:01 by Fitbit Moderator

‎06-29-2020 06:35 - last edited on ‎08-20-2020 19:01 by Fitbit Moderator

My fitbit is registering over 30 mins of peak heartrate on my run but only recording a 10, 11 or 20 minute run. Just started happening last week. Have re- installed app but would like to know if something has changed which might be affecting this?

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‎07-01-2020 21:03

‎07-01-2020 21:03

Hi @SelP are you using the Fitbit app, with a resulting map, to record your run?

Or letting the tracker decide what you are doing?

Have you restarted the tracker?

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‎07-02-2020 01:19

In response to Rich_Laue

‎07-02-2020 01:19

Not using the tracker as that only uploads as steps to vitality, not the heart rate info. Just letting app recognise activity. Was fine until last week! Now keeps just giving me 11mins out of 34, even though heart rate at max.

Selina
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