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iPhone won’t find my Alta hr device

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‎01-29-2020 10:08 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎01-29-2020 10:08 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

My Altahr shows up fine on my iPad fine which is what I use most. However am going on trip soon and although info from pad is on iPhone it can’t find device. I even removed device and tried putting it on iPhone but all it did was search. Of course then I had to re setup on iPad no problems. What am I doing wrong? 

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‎01-29-2020 10:17

‎01-29-2020 10:17

What you have already done have accomplished same thing, but try just temporarily turning off bluetooth on iPad while trying to add it to iPhone.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

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4 REPLIES 4

‎01-29-2020 10:17

‎01-29-2020 10:17

What you have already done have accomplished same thing, but try just temporarily turning off bluetooth on iPad while trying to add it to iPhone.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-29-2020 10:48

In response to JohnnyRow

‎01-29-2020 10:48

Perfect, worked straightaway . Thank you very much.

Memories are forever
So make them blessed ones ❣️
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‎01-29-2020 12:10

In response to SunsetRunner

‎01-29-2020 12:10

Might still have trouble syncing, attached to both devices.  If so, again just temporarily turn off bluetooth on one in order to sync with other.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-29-2020 12:33

In response to JohnnyRow

‎01-29-2020 12:33

Ok will do. Usually use my iPad but am going away so I’ll be using iPhone exclusively.

Memories are forever
So make them blessed ones ❣️
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