mileage/kilometer display on Fitbit Alta

[IrisTina]

All of my account settings (I looked on the app and the computer signed in), are set to show miles on my Fitbit; however, the info on the Fitbit Alta HR recently changed to kilometers for no reason that I can figure out. I synced it several times since this happened. The time and date on the watch are correct. Any ideas why something like this would happen and how to fix?

[L0relei]

I’m having the same problem. Since the new update, which I hate, the watch and my iPad show kilometers instead of miles, although it is set for miles on the app. I have an old iPad that is about to die that I didn’t update. So I thought I would just go back to using it. Didn’t work.Since the update the distance on my Alta is registering in kilometers, so on my old iPad, it looks likes I’m really booking it.

[IrisTina]

I missed that connection because I had forgotten I did an app update recently. So, must be something Fitbit needs to fix... Maybe I can contact them somehow...

[L0relei]

I wish you success trying to contact them

[SunsetRunner]

I’ve had the same problem with my Alta it’s not showing any of steps or my sleep. I’ve reached out To Customer Service four times and they were no help. I have tried everything.

[IrisTina]

I received a reply from them suggesting I try to restart my device see to if that fixes it. I need my charging cable to do that, which I do not have with me. I am planning to try that, as soon as I get home, and hope that will fix it!

[SunsetRunner]

Thank you for sharing
I’ve tried that and still nothing When I called Customer Service, they went through everything with me and rebooted everything and it still did not work so I waited for another day, called them back and still nothing

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[SunsetRunner]

Thank you for sharing 

I’ve tried that and still nothing When I called Customer Service, they went through everything with me and rebooted everything and it still did not work so I waited for another day, called them back and still nothing

[L0relei]

You are making more progress than I am. Every time I try to get through to Help and Support, after a long pause it tells me "something went wrong. Try again later " I think what went wrong was launching the new update……Maybe it’s a conspiracy to force us stubborn Americans to switch to the metric system.

Lorelei Horn

[SunsetRunner]

Yes after they did the new update it went down hill…I hope they can figure this out soon 

[IrisTina · Accepted solution]

Hello all! I just reset my Fitbit, and it worked! My watch now shows miles, just like the settings say it should. 

[SunsetRunner]

Thank you for letting me know. I have tried everything maybe I’m not resetting my Fitbit right I’ve never had this problem before Do you know the steps to reset your Fitbit?

[IrisTina]

Yes, I got the link from Fitbit when I contacted them. This I what they sent me: https://help.fitbit.com/articles/en_US/Help_article/1186.htm?fbclid=IwAR2FlRnX94hSE-EvWIcjTzKKf3pkC3... 

[SunsetRunner]

Yep I’ve tried that Several times I was on the phone with Fitbit while we did this and it still didn’t work

[L0relei]

The internet says to plug it in, then push the button on the charging cable 3 times slowly. It says the Fitbit logo will appear and the device will be reset…………I tried that 3 times and no logo appeared and nothing changed. '(The button is on the side of the cable. I didn’t see it at first)

Lorelei Horn

[IrisTina]

I did not see the logo when I did mine, but I felt a slight vibration each time I pressed the button (I was holding the watch in my other hand). When it lit up again after the third press, I unplugged it, resynced it with the app again, and it now shows miles. 

[SunsetRunner]

Yes, I have tried that several times

[SunsetRunner]

I’m thinking on removing this Alta one from my account and getting a new one and hopefully it will work 

[IrisTina]

Maybe if you remove it from your account, and then just re-add the same one? I have used two different ones on my account. It was pretty easy to remove and add back in.

[SunsetRunner]

Yes I could try that and maybe it will it me use it again I guess all I can do is try and thank you