"We found your tracker" but no connect

[MISRNA]

Hello,

Trying to connect by brand new fitbit Alta to my phone, plugged into the computer, bluetooth is on, it keeps saying "We found your tracker! Connecting ot Tracker..." and then nothing happens. I've restarted my phone, restarted the Alta. I've deleted the app and reinstalled it. I've removed the tracker from my app and currently trying to set it up again. Is anyone else having this problem?

[katycot]

I tried both types of devices, leaving the other off when trying to set
up. Both had same device. I have tried from multiple locations, making
sure nothing else was nearby.

[LucyAP]

Thanks for the reply @katycot! To further assist you, I've created a Support Case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

Keep me posted if you have any other question.

[aruhrup]

I am having all of these same issues.  I have even tried to install a different flex to see if the problem was my original tracker.  It seems very odd that lots of people are having this issue and frankly quite frustrating.

[Cheetah29]

I have the same issue starting on 8/10. If I look at my phone it was the same day I updated Android. I ordered a new Fitbit, but I am convinced there is an issue with the Fitbit software that needs to be addressed. In short I'll probably be sending back a Fitbit because it's a software issue. I have spent 6 hours on this issue. 

[aruhrup]

I refuse to get a new one because the more I hear the more it seems its on their side of things. I even spent 30 min on the phone with support to tell me nothing is wrong its my tracker....I now find it hard to believe.

[Cheetah29]

I have both a surge and a flex. The surge won't pair after dropping it and the flex won't synch. I absolutely believe the new tracker won't work. If it doesn’t it will get sent back and I'll buy from someone else.  I've had a Fitbit for 4 years it will be disappointing. I don't expect trackers to last forever, but the software should work. 

[magalta]

After A LOT OF FRUSTRATION, being convinced my fitbit tracker was defective, many many hours, and reading a lot of blogs, of trying to set up my new ALTA on my Microsoft surface and/or my Samsung Galaxy neo 5, I called fitbit support (1-877-623-4997). They told me that there were problems with setting up the Alta on the Windows 10 software, so forget that (despite the fact that while I was doing it yesterday the app on the windows said it was compatible...); so I was walked through the Samsung setup, which didn't work (of course), but thankfully they got me to the point where they identified that there was a "SCREEN OVERLAY" issue (I am a 61 year old luddite so I cannot tell you what this really means other than it may have something to do with some apps taking priority over other apps and stealing their thunder).  The fitbit techie at that point told me that I had to call my phone carrier to sort out this problem and then I could call them back.   Now this seemed STRANGE even to me  so I googled it -   go to settings   -apps-app manager- MORE (in the upper right corner) - apps that can appear on top - and I turned them all off individually.  I have no idea whether this will create OTHER non-fitbit related problems with my phone but right now I HAVE SUCCESS!!!   (I restarted my  phone after turning off the "apps that can appear on top" just in case)

Now trying to get the band done up and pushing the metal buttons into the holes is the next problem I have to tackle...  I just don't seem to have the strength be able to push them together.....

[katycot]

I have had some limited, intermittent, success using iphone and ipad.  Samsung Android still won't work.  Husband is nowhere nearby and his results are the same as mine.

[PeeyushNaidu]

Lately I am facing sync issues with latest phone app and alta. The screen
is blank at times and activity tracker does not show updates in terms of
maps, mile splits etc. App restart does not help. This gets resolved only
after a phone restart. I own a Pixel XL.
Seems latest Android app has some serious issues which needs resolution
asap.

-peeyush

[PeeyushNaidu]

Lately I am facing sync issues with latest phone app and alta. The screen
is blank at times and activity tracker does not show updates in terms of
maps, mile splits etc. App restart does not help. This gets resolved only
after a phone restart. I own a Pixel XL.
Seems latest Android app has some serious issues which needs resolution
asap.

-peeyush

[sixmississippis]

Im having the same problem now.. my tracker wont connect

[Kaushikj]

Trying to connect my new fitbit alta to my iPhone we found your tracker trying to connect but nothing happens please help

[LilMissCrzyGrl]

@PeeyushNaidu

Thank you so much for your help!  was really going crazy trying to figure it out lol! 

[Kaushikj]

Please send solution

Sent from my iPhone

[Aarn380]

Thanks!!!!!

I was about to abandon a two week old flex 2 until i cam across this post

[Kaushikj]

Sent from my iPhone

[Sterling2234]

This worked perfectly!  Thanks!

[Mario4272]

I just has the same problem as well.  Time got all out of whack.  It last synced in 12/19/2107 and then nothing.  I removed all other BlueTooth devices off my phone and it finally gave me the 4 digit code so I could connect.  Its doing an update now.  Hopefully a fix for this is in the release.   

[Billysmom]

Go to your Bluetooth find your Fitbit click remove device and start over it worked for me

[Billysmom]

Go to your Bluetooth find your Fitbit and hit remove device and start over it works!!