Alta turns off after silent alarm

[Meegs_Be]

My Alta is nearly a year old and I’ve just had the band replaced now it has started turning itself off when I tap to turn off the silent alarm. The battery still has charge and it turns back on when plugged in. I’ve tried the reset button on the charger but it hasn’t made a difference.

[MaginB]

Welcome to the Forums @Meegs_Be! 

Thanks for bringing this to our attention and performing the troubleshoots mentioned. Please make sure that your tracker is being properly charged, check out these tips. I also recommend checking this other great article and I also recommend performing the restart again. 

Let me  know how it goes! 

[Meegs_Be]

Hi, it says it’s fully charged and I have done another restart but it now only stays on for a few minutes and then turns itself off. I have also synced again and it says the software is up to date. Thanks

[anupam149]

I am noticing the same issue with my Alta. It was working fine a couple of days back. Also I noticed that there have been quite a few posts about this same issue with the Alta in the last few hours/days.

[Meegs_Be]

Now after doing another reset, it just vibrates every time I push the button on the charger

[anupam149]

Mine isn't resetting either. It just keeps vibrating when I press the button.

[LucyAP]

Welcome to the Forums @anupam149 and @Meegs_Be! Thanks for sharing your experience with your Alta and for confirming that you have followed @MaginB's advice. 

Upon checking with Support @Meegs_Be, I was able to see that currently you have a case with them. I'm sure that they can help further with this and get you back on track in no time. 

@anupam149 To further assist you, I've created a Support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums.

Keep me posted if you have any other question.

[Meegs_Be]

Yes, thanks @LucyAP. There was a fault found in the firmware and a replacement is on its way. 

[anupam149]

Thank you very much for your help @LucyAP! 🙂

[LucyAP]

Thanks for the update @Meegs_Be and @anupam149! You are more than welcome and I'm very happy to hear that Support was able to help. I hope your new Fitbit buddy help you to crush all your fitness goals! 😉

Also, I'd like to encourage you to join us at the Discussions board, there you can be inspired, find some tips to get moving, eat well, manage weight, sleep better, live mindfully and more!

Give it a look! 

[Meegs_Be]

My replacement Alta just did the same thing again 😔. 

[anupam149]

Mine might be delivered today. But based on your response I am feeling a bit scared 😞 😞
I just bought 2 new bands for my Alta a couple of days before it died. :'(

[LucyAP]

Welcome back @Meegs_Be and @anupam149! Thanks for sharing your feedback. Since you are already in contact with Support, I'd like to kindly advice you to updated your case with them. I'm sure that they can help further with this. 

Catch you later! 🙂 

[Lizblake]

How did they find the fault in software ? I called today a support said it’s probably something wrong with my Fitbit but now just out of warranty couldn’t do anything 😔

[Meegs_Be]

Hi, they did some diagnostic testing on their end. I am still having issues sometimes and I find that if I let the alarm go instead of tapping to turn it off, it doesn’t turn itself off. Not ideal but I’m on my third Alta and I think they don’t seem to be doing to fix the fault. 

[Buellersmom]

Mine Alta is brand new and turns off.  Battery shows charged as well.  I have had it two days.  Probably going to return it.  

[Flemingo]

My alta HR keeps dying after the alarm goes off. I don’t think I even get to tap it off, it just dies and depletes all battery despite it being at 85%before I went to bed last night. This has been happening for a while now. It then will not charge for about a week. I thought it was that charging cable so bought a new one but it’s still happening. Help

[Lechu1621]

I’ve had my Fitbit Alta for over year and a half and I started having the same issue about a week ago.  I also noticed there are other features affected when this happens. My sleep doesn’t get analyzed the night before and sometimes my calories say I’ve burned double of what I normally burn.  I will be calling Fitbit support shortly.

[Flemingo]

I just gave up and bought a new watch!

Sent from my iPhone

[Lechu1621]

After talking to a customer service rep, they told me that because the warranty expired, I will have to get a new watch and they have me a 25% Discount coupon.

Maybe they should make a longer lasting product instead of making people spend so much money replacing them!

Sent from my iPhone