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Resolved: Internal Server Error (500) - 4/4/2016

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I'm having the same issue. I received my Alta in the mail today. I've tried to sync on my iPhone and Macbook Pro with no results. Both have the latest updates. 

 

Let me know when you resolve this issue. I'm very frustrated. 

 

Thanks,

Haley 

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So frustrating, I just got the Fitbit Alta and am having this problem as well. I have an iphone 5c. Software is iOS 9.3.1

How do I proceed?

 

Thank you

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Hi there - I'm experiencing the same internal server error.  Just got the tracker today,tried to set-up on my iphone running iOS 9.3.1 - failed.

 

Tried on my MAC 10.11.4, no dice either.

 

Rest the device between phone and laptop.  Tried everything.

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I am getting this same error on my iphone 5c How do fix it?

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Same here. iOS 9.3 and I get the error message. 


ErickFitbit wrote:

Fitbit Update 04/04/2016: Some users are reporting that they are receiving an error message when attempting to set up their Fitbit Alta. The error reads: "Internal server error (500)" OR "The operation couldn't be completed. (FBBluetoothErrorDomain error 10)" and looks like the screenshot below.

 

If you're experiencing this, please provide me with the following:

 

  • What type of device do you have? (Android, Windows, iOS)
  • Software version you are running? (iOS 8, iOS 9, Android Marshmallow 6.0, etc)

As a workaround, I recommend trying to set up on your computer using the instructions listed here. Let me know if that does or doesn't work for you.

 

We're working on getting this resolved as quickly as possible. Thank you to everyone who reported the issue. Thanks again everyone!

 

CfPCQdmUIAADXjO.jpg


 

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FitBit Alta with the iPhone 6 on IOS 9.3 not pairing (500 error).

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Me too please help!
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Just tried to set up with my computer.... (iMac IOS X El Capitan 10.11.3) and received yet another error message.

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I've tried using both my Iphone 6 (IOS 9.3.1) and my Macbook Air (OS X El Capitan 10.11.4) and I get the same error "Internal Server Error (500)". I understand that there are bugs to work out with new software and all that, so as long as it is fixed in a timely manner I think all will be okay.

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I was able to link now but update has a firmware error.
Iphone 6S IOS 9.3.1
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I have an iPhone 5 ios server 9.3.1- getting the same error message

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Mine is now working!!!!!  pairing with iPhone 6!  

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FYI...Fitbit Customer Service does not work on the issue - customer service funnels these issues to the appropriate internal teams who handle the issue. Their internal Sytem Admin/IT team does. System Admins and IT work overtime so it will get resolved ASAP. I wonder if the servers went down or something the system admins/developers did that caused the errors.

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Just purchased Alta tonight. After multiple attempts and receiving the same error message as noted here, it finally connected and it updating now. Thank you! :-)

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Tried - didn't work.

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Just bought my Fitbit Alta tonight and I am NOT happy with my initial Fitbit expierence. Not able to setup due to recieving BOTH tose error messages. I have i0S Iphone 6 and running iOS 9.3 also tried on my macbook air OS X Yosemite. 

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I bought an Alta today and am getting "internal server error 500" during setup. At least I'm not alone...

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I am getting that message as well as "The Operation counldn't be completed. (FBBluetoothErrorDomain Error 10.)

I am using an Apple iphone 6 ios9.2.1.

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I have an iPhone 6s and I have IOS 9.3.1 and I'm getting both the Bluetooth error 10 and the internal server 500 error. Mine came in the mail today and I was ready to set it up. I'm very disappointed
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It's working!!!

 

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