3.30 AM Alarm out of nowhere, no alarm is set up

[K-Peters]

There is a random alarm at 3am on my Versa 2 that I been asking Fitbit for help on for over a month.(NO I DON'T HAVE ANY ALARMS SET ON THE DEVICE OR APP)  It started only going off on Wednesday now its everyday. There only advice is to reset the Fitbit , every Agent.. reset it. I did that before y'all told me too. Do we have any other options. 

Moderator edit: Subject for clarity.

[SteveH]

You say you have no alarms on the device or app. What about the Voice Assistant? Any alarms set there are separate from those on the device/app.

Is it definitely an alarm rather than notification of a goal being met?

[K-Peters]

 

Yeah its an alarming.. I've checked everything on my Fitbit for a hidden alarm I never put any on any of the Fitbits I've owned, that's what my phone is for.

[Guy_]

Hi @K-Peters -  looks like an on the watch alarm, try the following.

• Remove all alarms from the watch
• Do a Shutdown from the watch Settings, About (at the bottom), Shutdown (at the bottom) option. Wait at least 10 seconds for it to complete.
• try setting a 3am alarm ( once with smart wake and once without) and cancel them
• then do a second Shutdown.

[RodrigoMFitbit · Accepted solution]

@Guy_ @SteveH Thanks for your help. 

@K-Peters Welcome back to the forums. I would also suggest you to try and remove the device from your account and then set it up as a new device. This would erase everything related to your account from the Fitbit device. Once you set it up again, it settings will be set to default. Hopefully this "ninja" alarm (since it is not showing but still acting) gets disabled after this process. 

If this does not work, I highly recommend you stay in touch with Fitbit Customer Support. They will provide you with a suitable resolution. Have a nice day!