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A month's worth of data gone from the app

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‎08-21-2023 12:53 - last edited on ‎09-01-2023 12:18 by Fitbit Moderator

‎08-21-2023 12:53 - last edited on ‎09-01-2023 12:18 by Fitbit Moderator

My fitbit has suddenly lost today's data and the app has no records for the last month. It even zeroed today's steps! 

OK. Panic over. Everything came back. Don't know where it went or why, but the data has returned! 

Moderator edit: Subject for clarity.

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1 BEST ANSWER

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‎09-01-2023 12:21

‎09-01-2023 12:21

@Philbow Welcome to the forums. Thanks for reaching out about the data on your Fitbit app. 

I am glad to read the data is shown again. It seems it could have been an issue with the information displayed on the app itself. Next time I advise you to check the Fitbit.com website. That way one can confirm it is related to the app only or the whole account. Always make sure that your Fitbit app is updated to the latest version. Thanks again for letting us know that everything is shown as expected now. 

RodrigoM | Community Moderator, Fitbit

View best answer in original post

Best Answer
1 REPLY 1

‎09-01-2023 12:21

‎09-01-2023 12:21

@Philbow Welcome to the forums. Thanks for reaching out about the data on your Fitbit app. 

I am glad to read the data is shown again. It seems it could have been an issue with the information displayed on the app itself. Next time I advise you to check the Fitbit.com website. That way one can confirm it is related to the app only or the whole account. Always make sure that your Fitbit app is updated to the latest version. Thanks again for letting us know that everything is shown as expected now. 

RodrigoM | Community Moderator, Fitbit

Best Answer