help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Accidentally used forget device

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-29-2016 06:04

‎10-29-2016 06:04

I'm using a Motorolla Moto Z Force phone with a Fitbit Surge.  I've been using the fitbit app, but haven't been able to sync to my phone for about 10 days now.  I am able to sync with my Windows 10 desktop computer but would like to sync with my phone.  During troubleshooting, I acidentally used "forget device" under my bluetooth settings for my paired fitbit.  Now I can't get my phone to display my fitbit on the list of bluetooth devices.  I basically need help to re-pair my Fitbit Surge with my Moto Z Force.  Thank You!

Best Answer
0 Votes
1 REPLY 1

‎10-31-2016 06:58

‎10-31-2016 06:58

A warm welcome to the Community @TurboTJK. If you are having problems connecting your Surge with your Android device, I recommend restarting your device by following @MeylinP's instructions. After the restart process, follow the setup procedure from a computer.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes