help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace 2 sleep information shown on guardian's account

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-17-2020 09:11 - last edited on ‎04-28-2020 18:00 by Fitbit Moderator

‎04-17-2020 09:11 - last edited on ‎04-28-2020 18:00 by Fitbit Moderator

Yesterday I activated an Ace 2 for my son through the Fitbit app on my phone, which already has my Versa 2 synced to it. This morning I checked my sleep stats, and noticed it is showing the stats for my son's device instead of mine. The steps and activity still seem to be from my device, it's just the sleep stat that changed over to his. I wish I could post a screenshot to show what I mean. Is there any way to fix this?

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎04-28-2020 17:50

‎04-28-2020 17:50

Hi @stefanie_lynnnn, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this situation, can you please let me know which Android mobile device are you using and which device is your son using to sync his Ace 2? When was the first time you experienced this issue and how many times since then? Is this affecting the sleep information only or other stats like steps, distance, etc.? In the meantime I receive your answers, please try the following troubleshooting steps for the Fitbit app in both devices and let me know how it goes:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot the mobile device.
  5. Reinstall the Fitbit app.
  6. Setup the family account.
  7. Sync the Ace 2.

 

Looking forward to your reply, let me know if you have any additional questions.

Best Answer
0 Votes