help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace 3 doesn't pair, app locks up

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-26-2021 02:13

‎12-26-2021 02:13

Trying to pair the ace 3 using the Android app causes the app to show the spinning wheel "connecting" for a while and then the app just freezes. Same thing happens with two different Android phones. Tried resetting the ace 3, toggling bluetooth, restarting Android, reinstalling the app. Nothing helped. At this point I consider refunding the ace 3.

Best Answer
0 Votes
1 REPLY 1

‎01-04-2022 18:04

‎01-04-2022 18:04

Welcome to the Fitbit Community, @whatamess.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace 3. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes