Active zone minutes inaccurate on app

[DeinGesicht]

Noticed in past few days that the active zone minute count on the app is not the same as on my device, charge 6. There's a deficit of a few mins. 5 mins yesterday, when I was at 104 on device, app read 99. Target number = 100. Annoying. Today it's lagging behind again and not updating.  I've done all the usual log out etc etc stuff, no change. I shouldn't have to do all that anyway . It should just *work*. Can you advise? Thanks 

[RiekoC]

Hello @DeinGesicht 

Sorry to see you're having AZM discrepancies between your Fitbit device & the Fitbit app.

I know there's a Fitbit issue resulting discrepancies for step count between devices & the app. This is the first report that I've seen for AZM discrepancies.

Would you please share screenshots showing the issue you're seeing? This will be helpful for escalation.

[DeinGesicht]

 

 

[DeinGesicht]

And the watch also displays 112.... 🤷🏼

[DeinGesicht]

 

[RiekoC]

Hello @DeinGesicht 

Thank you for the pictures & screenshots.

Are you still seeing AZM discrepancies between the Fitbit app pages & your device?

[DeinGesicht]

Yep, still ongoing, missing around 6min right now, yesterday 12mins at one stage which eventually rectified after forcing sync a few times but that's very hit and miss. Can't get them to tally at all - I shouldn't have to tbf 🙄