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Activity tracking through app

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I have been using the fit it app to track my run, and it has been working great. However, it has recently been malfuncioning. I self start my runs through the android app, and it will show me the details when I'm finished. When I exit that screen, the run doesn't show up on my exercise log. The first time this happened it took a few hours to show up. Now, it has not been showing up at all. Has anybody else had this problem; is there a solution.

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I usually track from my device but tonight I took a short walk and decided to track with my phone. I had the same experience. The walk was ended and I could see my stats but when I went to the Exercise tile, it disappeared. No record. Why? Also, Mobiletrack has also disappeared from the account section of the mobile app.

Kathy | USA
Versa SE, Charge 2, Samsung Galaxy S10+
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I guess I'll just have to track my runs on my fitbit for the time being. I just don't like how it estimates the distance gone. While it does seem fairly accurate, I trust GPS more.

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