After Phone OS Update, Walking Maps not Displaying!

[JASpillane]

After the last Android OS Update, my maps appear sometimes and don't appear other times, after I'm done walking or running. No matter what, they never appear right after my exercise anymore, and it could take a day for them to appear. 

I have rebooted the phone over and over, logged out and back into the app, and even uninstalled and reinstalled the app, but my maps are not showing.anywhere. Not on the phone app or on the laptop fitbit dashboard.

[RobertoME]

Hi there @JASpillane, welcome aboard to the Fitbit Community! Certainly this behavior is not to expect. I'm wondering which brand and model of android device you are using? Make sure your phone is compatible. To see the latest list of supported devices, please go to http://www.fitbit.com/devices.

If you are using MobileRun to track your GPS data, let me know if you are pausing the exercise at some point during the exercise. There are a few reports while doing so it may caused the map course disappear from the exercise details. For more details if this is the case please review this post.

Hope this information helps. See you later!

[dasboot]

Something I'm experiencing also.

No longer able to look at maps or impact. The only thing I can view is recent.

Great....

[Cazz1961]

I am having the same problem

[HikerG]

Hi- I have an iPhone 7 & my maps have always shown up on app until the month of October. I have a Charge 2. My last hike was for over 2 hours on 9/30 & shows up but none of my October ones have!! 

I only use my phone app & my Charge itself, I don’t sync with map my hike or anything like that- that was one of my favorite features so please 🙏🏼 give me a fix for it!  Thanks Gia