After app update won't find fitbit

[NRL05]

I have an Android Motorola. The Fitbit app did an update and now won't find my device. I've uninstalled and reinstalled the app. Tried to reconnect and nothing happens. I saw this problem was happening with iPhones but I didn't see anything about Motorola. Any advice?

[LizzyFitbit]

Hi @NRL05. Welcome to the Forums.

Thanks for letting me know about your Fitbit not syncing correctly and thanks for the steps tried prior posting. Although you've seen this on the iOS board, note that there are many factors that could be causing this behavior. That said, please verify the following conditions:

• Your phone is running the latest Android version.
• The location services are enabled.
• The Fitbit app is allowed to run on the background.
• There aren't other Bluetooth connections turned on nearby.

If those conditions are met, give a try to the following steps:

1. Remove your Fitbit from the Bluetooth settings.
2. On your phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
3. Go back one screen and tap on Force Stop.
4. Reboot your phone and restart your Fitbit device.
5. Open the Fitbit app and tap on your profile's icon > Fitbit > Sync Now.

Let me know how everything goes.

[NRL05]

Hello. Thank you for your help. For some reason when the app updated it changed all my preferences. So I reset them and the reconnected the device. It's working now. Thank you. 

Sent from Yahoo Mail on Android

[LizzyFitbit]

Hi @NRL05. It's good to see you again and I'm sorry for my delayed response.

Thanks for keeping me updated and I'm glad that your Fitbit was able to sync after changing your settings. That's a great advice and I'm sure others will find your post very helpful. Hope you continue crushing many steps before New Year!

In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

See you around. 😊