After updating the app, not tracking food and calories intake

[jazzu]

Hi,

After Android Fitbit application update that was installed yesterday my food sync and calories calculation stopped working. I tried the food from database and custom one I mostly use. At first I tried to logout and login again but no luck. Then I cleared application cache and data removed it and installed once again but still no luck. Any ideas how can I fix the issue? Did anyone expie

Moderator Edit: Clarified subject

[LeFrett]

Was able to get back in the game with an installation of an old version which I loaded with https://fitbit.de.aptoide.com/app but this is nothing I would recommend someone who is not knowing what to do regarding file permissions and really knows what he/she is doing. 

[miro]

Chek my previous messag on the first page. all steps are there.

[LeFrett]

Somehow this is fixed.

Question : if this was fixed why don't we get informed? Not my via my open ticket, not via Twitter chat and not here.

Communication has to be improved! 

[CataJer]

I still can't log my food. Mine isn't fixed 😕

I search for app updates and there is nothing on play store. I think the problem isn't fixed.

[Joaper]

Same problem and it is still not working. Android app on Oneplus 5. 

I have tried logging off rebooting, login back on etc but it is still not working. 

[Siggy42]

Same issue here for more than a week now and it's really annoying that it takes this long to fix this issue. 

[bernem75]

I don't think it has been fixed. I went back to 3.39.2 with Aptoid and haven't gotten any update option for a few days. Was wondering what's behind this and took a look - App store says 3.39.2 is the current version, so they withdrew the buggy new version.

Downgrade, everyone! 

[Arthemis]

Hi,

Is there a solution to the not-tracking-problem yet? Can't track since the beginning of April. 

Sad 😞

[Giuseppe.sac]

Same for me! 
On iPad is working, on Android not anymore! Just after the upgrade v3.40.1

[SunsetRunner]

Hello, after one month the problem still exists! food and calories calculation does not work anymore since 3-30-2021. It doesn' make any sence to use this and protocol food because it will not be saved and calculated. This is really very disapointing. 🙄 

[lungaj]

Yes, it is very disappointing. What a poor job from Fitbit. My next band is probably not Fitbit...

[nisch]

I've just received an update via the Play Store to version 3.41.2 which seems to resolve the problem (at least at a first glance). Nevertheless, the complete lack of proactive communication on this severe issue from Fitbit was really not acceptable.

[lungaj]

Confirmation, with the version 3.41.2 it works again. Bonus - food entries seem to be processed faster than before.

[miro]

Thanks a lot for posting and testing the app. (QA'ing like we say in Software companies)

I would've expect an update in these forums from fitbit side !

That is not really Customer friendly !

[SunsetRunner]

Thanks a lot for posting this. Unfortunately there was no information from Fitbit about that. - I can confirm that it works again after the update.with the latest version.

[LizzyFitbit]

Hi everyone,

Thanks for your feedback and efforts while working on this matter. I'm sorry for any inconvenience this has caused. Every feedback shared in the forums helps us to evaluate and improve our services, and yours won't be the exception.

To prevent any confusion, I'm going to close this thread from further comments. However, please start a new thread in the Help Forums if you have another question in order to receive help from the Community. You can also check our Help Site where you'll find information about our products and features, as well as troubleshooting steps.