11-13-2017
20:25
- last edited on
11-14-2017
06:03
by
RobertoME
11-13-2017
20:25
- last edited on
11-14-2017
06:03
by
RobertoME
I have noticed that after the app update, when I exercise and then complete my "run" the map is not displayed and often the exercise will also not "post" when I try to share it. Please help.
Moderator Edit: Updated Subject For Clarity.
11-14-2017 06:02
11-14-2017 06:02
Hi there @mlswayze, it is nice to see you here in the Fitbit Community! I'm wondering how are you recording your exercise? Is it with MobileRun? If it does, at any point during the exercise you are pausing and resuming the activity. If that is the case perhaps the following post will provide you more details.
If the previous scenario does not apply to what you are experiencing, try to do these workaround:
Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
See you around and hope this helps.
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