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Alexa setup difficulties and not receiving notifications

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‎01-08-2020 09:19 - last edited on ‎01-11-2020 17:38 by Fitbit Moderator

‎01-08-2020 09:19 - last edited on ‎01-11-2020 17:38 by Fitbit Moderator

I have checked and both my phone and Fitbit app are paired and enabled.

 

Alexa versa 2 says complete setup in Fitbit mobile app and sync device.  Have synced and feel setup complete

 

Don't know how to proceed and at this Time feel very dissatisfied

 

Moderator edit: Subject for clarity

Best Answer
1 REPLY 1

‎01-11-2020 17:37

‎01-11-2020 17:37

Hi @Cwpuzzo, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you with this situation, can you please let me know which Android mobile device are you using? When was the first time you experienced such difficulties and how many times since then? With the notifications concern, can you please let me know if you're not receiving text and phone call notifications or just one of them?

 

For the notifications issue, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa 2 are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

About Alexa, if you haven't already done so I recommend you to check our help article: How do I set up Alexa on my Fitbit watch? for step-by-step instructions..

 

Keep me posted and let me know if you have any additional questions.

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