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Alexa stopped working and battery life not lasting

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‎05-31-2020 19:10 - last edited on ‎06-21-2020 15:48 by Fitbit Moderator

‎05-31-2020 19:10 - last edited on ‎06-21-2020 15:48 by Fitbit Moderator

my fitbit. Barely even a month old already has problems  first problem. My battery lasts only 1 day.  With every setting set to off and or low power. 

And now.  Alexa doesn't work the mic pics up nothing.  I've already gone thru forums and trying all the tricks mentioned  no avail..... not happy battery sucks and the one cool feature stopped working  I haven't even tested the water proofing so you cant tell me water got in and killed it 

 

Moderator Edit: Clarified subject

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‎06-21-2020 15:47

‎06-21-2020 15:47

Hi @N4t3, it's nice to see you again participating here in the Community Forums!

 

Thanks for the information that was shared in your post and for trying some troubleshooting steps before to posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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