All of the sudden, Luxe not syncing

[danyalehamblyjo]

Good day

Just noticed that as of December 3rd, my Luxe has not been syncing with the app. I have done EVERYTHING, force stop, turn on and off Bluetooth, restarted Luxe, uninstall app, uninstall Luxe . . . now it will not connect at all. Bluetooth says I need an app, I do. I tried on my tablet, same problem. Is it time to find a new fitness watch? Anyone else have this issue? 

Thank you 

[Guy_]

HI @danyalehamblyjo - try removing it's Bluetooth entry from the phone and restart it and the watch again. In the Fitbit App, click profile photo and "+ Set up a Device" and replace that should reconnect it and allow it to sync.

Make sure any other Bluetooth devices are off during this process.

[jffy]

Mine started doing the same thing on Dec 21. I did notice there was an android update also applied on that day.

[danyalehamblyjo]

Do you think it's all Androids? I tried to download on my Samsung tab8 and the same thing happened. That's not good for Fitbit. Ewh boy. 

Thank you

Did ALL of that . . . I've been trying for a couple of hours. 

@Jiffy, Do you think it's all Androids? I tried to download on my Samsung tab8 and the same thing happened. That's not good for Fitbit. Ewh boy. 

Thank you

[Guy_]

@danyalehamblyjo, @jffy - if you have Android 13 there may be an issue, see

Failing-to-sync-after-Android-13-update-Samsung-Flip-Fold