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Alta HR is not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-18-2018 18:25 - last edited on ‎09-19-2018 19:27 by Fitbit Moderator

‎09-18-2018 18:25 - last edited on ‎09-19-2018 19:27 by Fitbit Moderator

Alta he not syncing with Android phone

Was working until I had off wrist overnight

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎09-18-2018 20:18

‎09-18-2018 20:18

Hi @Hellodolly

 

You need to restart your device.

 

  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
    User-added image
  3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  4. Unplug your tracker from the charging cable.

Your tracker should now work normally.

 

Also, check to see if you're update with both the app and the firmware.

 

Let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-19-2018 14:12 - last edited on ‎09-19-2018 19:27 by Fitbit Moderator

In response to Odyssey13

‎09-19-2018 14:12 - last edited on ‎09-19-2018 19:27 by Fitbit Moderator

Thank you for all the information and my Fitbit works perfectly now. I am a very old slow turtle and do not keep up with all that is required for new devices. I am keeping your post for future reference.


Many thanks

Moderator edit: personal info

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‎09-19-2018 17:14

In response to Hellodolly

‎09-19-2018 17:14

@Hellodolly  glad you got it working.

 

The forums have all sorts of members posting and not everyone is a speedy rabbit. Just remember that often it's the slow turtle that wins the race!

 

 

Stepping in the U.S.A. since September 2013. Android 14

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‎09-19-2018 19:33

‎09-19-2018 19:33

@Hellodolly @Odyssey13 It's great to see you in the Fitbit Community.

 

@Hellodolly I'm glad to hear that you have resolved your syncing issues. Thanks for the update. On another note, you are welcome to visit the Discussions board where you might be able to find interesting topics to discuss. At the moment, you can find the following boards: Get Moving, Eat Well, Manage Weight, Sleep Better, Live Mindfully and Be Inspired.

 

@Odyssey13 Thank you for your help.

 

Hope to see you around more often.

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