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Alta HR no longer syncing to BB

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‎06-20-2017 05:51

‎06-20-2017 05:51

I've had my Alta synced to my BB (Z10) since late April - effective last evening, it stopped syncing.

I deleted the app from my phone, and re-uploaded it, and while successful, it no longer shows steps, and won't sync 😞

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‎06-22-2017 09:23

‎06-22-2017 09:23

Hello @Jaxy44, good to see you around. Note this phone have all the hardware requirements to be supported devices but are currently not on our list of supported devices. So we cannot guarantee the behavior of the phone with the Fitbit tracker and the Fitbit app. 

 

If your phone was working before it would not hurt to try the following steps: Having trouble syncing? (here's how to fix this).

 

Hope this helps and see you around.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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