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Alta HR not pairing to Samsung Galaxy S10

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‎02-19-2020 00:54

‎02-19-2020 00:54

So I bought a new phone yesterday, the galaxy S10 and so far have been unable to pair the fitbit (I have an alta HR) to the phone. I've tried reinstalling the app, restarting the Fitbit, turning the bluetooth on and off again and clearing the cache on the app. Still no connection. I just keep getting a message saying "not working?" And then telling me to try again. 

It's getting ridiculous now. Any ideas what else I could do or what's going on? 

 

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3 REPLIES 3

‎02-20-2020 10:43 - last edited on ‎09-21-2024 10:44 by Fitbit Moderator

‎02-20-2020 10:43 - last edited on ‎09-21-2024 10:44 by Fitbit Moderator

Hi @Sunny.babs. Welcome to the Community Forums.

Congrats on your new phone and thanks for the steps tried to get your Alta HR syncing. I understand your point of view as your tracker shouldn't have this type of difficulties. I've confirmed that your Samsung Galaxy S10 is part of our supported devices list and I'd recommend to give one more try to the following steps:

  1. Remove your Alta HR from the Bluetooth settings. If your old phone nearby, please remove your tracker from its Bluetooth settings and take it to another room.
  2. Turn off other Bluetooth connections that are nearby.
  3. Reboot your phone.
  4. Open the Fitbit app, tap on your profile picture > Set Up a Device.
  5. Choose the Alta HR and follow the onscreen instructions.

Let me know how it goes.

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‎02-20-2020 17:19

In response to LizzyFitbit

‎02-20-2020 17:19

I had done this previously to no avail but I have since factory defaulted my phone and restarted the fitbit and they have connected. Many thanks. 

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‎02-23-2020 13:12 - last edited on ‎09-21-2024 10:44 by Fitbit Moderator

In response to Sunny.babs

‎02-23-2020 13:12 - last edited on ‎09-21-2024 10:44 by Fitbit Moderator

Hi @Sunny.babs. It's great to see a new face around and I'm sorry for the delay.

You're welcome! Thanks for keeping me updated, as well for trying to factory reset your phone. I'm glad that your Alta HR is connected and now you'll be able to track your progress toward your fitness goals. In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

See you around! 

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