Hi. I am currently trying to connect my fitbit (Alta HR) to my phone (Samsung Galaxy A8) and it absolutely refuses. There is a ton of history of me trying to solve this issue.
Firstly, I contacted fitbit live support. After trying all the fixes, with none working, the agent sent me a new Alta HR pebble. I waited a few days, finally got the device, charged it, and went to connect it to my phone, only to have the same issues. So, thinking it might be my phone, I tried to connect it to my husband's phone and account. He also has a Samsung Galaxy A8. It did not work.
Back to live chat support I went, where the agent and I tried the fixes again, with both phones. Nothing worked. Again, the only solution I was given was another new pebble. Again I waited and again I went through charging and trying to connect it to both phones. Again, it didnt work. Back to the chat, I repeated the replacement process, chat, fixes, and connection issues once more and nothing. At this point I was so frustrated. AGAIN I went to the online support agent I was told that they couldn't figure out a solution and I was left with a measly coupon for a minimal amount off a new fitbit device.
Now here's the weird thing. Why would I want a new device when mine is supposed to work perfectly?
-On the website Samsung Galaxy A8 is listed as a device that is both compatible with the app and the Fitbit Alta HR
-I was told and have many screenshots of agents, twitter support representatives, emails, and facebook messages promising me that it is compatable and SHOULD BE WORKING
-It it clearly not multiple pebble issues, nor an issue with my phone since it is clearly labeled as compatable on your site and app information.
-My Samsung Galaxy A8 is connected to the device on my phones Bluetooth. It connected to my husband's bluetooth. It's not my phone.
So what is the problem? I want an answer and the truth. Is it the app? Do you not support the Alta hr any longer? Do you not support my phone on the app? I bought my phone and Alta HR together with the understanding that they would work together. I asked an agent BEFORE I bought them. What can I do? How do I fix this? I'm tired of the run around and I'm about to take this to social media, because Fitbit is not helpful, nor giving me a solution or straight answer. I use this device to track my health. It is important to my everyday and I can not afford another model after buying both the Alta Hr and phone together even with a coupon for 25% off.
