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Alta HR not syncing steps count with Android device

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‎01-30-2018 12:16

‎01-30-2018 12:16

Since Monday, January 29, 2018 the number of steps taken have not synced to my device.

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1 REPLY 1

‎02-01-2018 06:45

‎02-01-2018 06:45

Hi @Meekdavis18, nice to see you have joined to the Fitbit Community! There were reports from other Fitbit users that with the release of the version 2.64 for the Fitbit app in Android, some syncing issues started to arise.

 

Since then, we have released several updates to address this issue. So I recommend to update your Fitbit app and try to sync again. For more details please take a look at this post: Android app version 2.65.1 is now available - 1/25.

 

If this is not the case, for more in depth help I would like to share the following post: Having trouble syncing? (here's how to fix this).

 

See you later and hope this helps.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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