help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR not tracking exercise

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-18-2018 19:23

‎06-18-2018 19:23

I have updated, installed reinstalled and it is still not tracking please help this is very frustrating im really thinking of a new tracker if this cant be resolved soon. Last time it tracked  exercise was on June 8.

Best Answer
1 BEST ANSWER

Accepted Solutions

‎06-25-2018 18:30

In response to RobertoME

‎06-25-2018 18:30

Hi there i believe its smart tracker.. it did register my exercises today, so I dont know it frustrating though I have become really dependent on it in my journey to lose weight im down 21 lbs so it freaks me out a bit when I cant track, but for today its working. Thank you

View best answer in original post

Best Answer
2 REPLIES 2

‎06-21-2018 07:39

‎06-21-2018 07:39

Hi @Wendy013, great to have you here in the Fitbit Community! My apologies for the late response and I'm wondering how are you tracking your exercise? Are you referring to the Smartrack feature or is this related to MobileRun using the Fitbit app?

 

Thank you for trying the steps to address this issue on your own and perhaps a restart will give you some extra help. For more details please refer to this help article: How do I restart my Fitbit device?

 

However it would be helpful to know more detail of the issue, to give you more information.

 

See you around and let me know how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes

‎06-25-2018 18:30

In response to RobertoME

‎06-25-2018 18:30

Hi there i believe its smart tracker.. it did register my exercises today, so I dont know it frustrating though I have become really dependent on it in my journey to lose weight im down 21 lbs so it freaks me out a bit when I cant track, but for today its working. Thank you

Best Answer