Alta HR won't sync with Fitbit Connect on Android since this morning

[Amarrito]

Hello,

I have a Fitbit alta hr since last Friday and am already experiencing problems.

The device will not sync with my android mobile phone (Samsung S8+) since 10am this morning.

The past days it has been syncing fine; except of some activity minutes that were not registered.

Is this a general issue or something specific with my device?

I have tried impairing it and pairing it again; no luck.

Also I reseted the device while connected with the USB cable; nothing.

Please help.

Thanks!

Mario.

[Odyssey13]

Hello and welcome to the forums @Amarrito

This is at the top of the page on the forums - from Fitbit:

"We are aware that some customers may have trouble logging in or syncing via the mobile app, and are working to get this resolved. "

I'm sure it will be syncing soon. Your device will hold the data until it's able to connect.

[Bridget1001]

Hi

I am also having trouble with getting my Fitbit Alta HR to sync with htc android phone.  It does this periodically, and I can have to try 10 times before it will sync.  

I would appreciate help also

Bridget