help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta HR won't sync with phone or tablet

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-07-2018 07:22 - last edited on ‎10-08-2018 06:55 by Fitbit Moderator

‎10-07-2018 07:22 - last edited on ‎10-08-2018 06:55 by Fitbit Moderator

Both galaxy s5 and Android  Samsung Galaxy Tablet won't sync since Oct 5th..  Tried all suggestions, turn off and on bluetooth, reset fitbit, reinstall app.  Now what?

 

 

Moderator edit: Clarifeid subject

Best Answer
0 Votes
1 REPLY 1

‎10-08-2018 06:56

‎10-08-2018 06:56

Welcome to the Forums @lobudgit

 

Thanks for trying all of those steps before posting in here.

 

I'd recommend that you try following all of the steps listed in this help article.They should help in getting your Fitbit to sync once again without any hiccups. Some of them you might have already tried but please give them a shot in the order they show in that article.

 

Please let me know if there is anything else that I can help you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes