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Alta Not Connecting to Bluetooth - Android

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‎07-06-2017 10:22

‎07-06-2017 10:22

My fitbit will not sync.  There are firmware updates available, but when I try to update I get a message to restart the Bluetooth.   I have uninstalled the fitbit app, but to no avail.

Anyone else experience this?  How do I fix this? 

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3 REPLIES 3

‎07-06-2017 18:28

‎07-06-2017 18:28

I had the Blaze, and I am furious because it was not syncing. I thought it was damaged and returned it to Costco. Then I try to sync the Charge HR and it's having the same thing as the Blaze. So, don't know what's going on with the app.

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‎08-27-2017 17:19

‎08-27-2017 17:19

I'm having a similar problem. My devices say they can't find my tracker. So no updating and no syncing either. Super frustrating!

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‎08-28-2017 01:15

In response to Laura1015

‎08-28-2017 01:15

My problem was solved when I reset the fitbit altogether. 

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