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Alta has stopped syncing with LG G6 phone

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‎10-15-2018 08:39 - last edited on ‎10-16-2018 09:07 by Fitbit Moderator

‎10-15-2018 08:39 - last edited on ‎10-16-2018 09:07 by Fitbit Moderator

It used to notify me of incoming calls and texts , now it doesn't. Also most days won't sync my steps 

 

 

Moderator edit: Clarified subject

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‎10-16-2018 09:07 - edited ‎10-16-2018 09:08

‎10-16-2018 09:07 - edited ‎10-16-2018 09:08

Welcome to the Forums @Tasha76

 

This might be happening because the LG G6 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing and these help for the notifications.

 

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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